SALESFORCE MANAGED SERVICES & DELIVERY TEAMS
Keep Salesforce running and your delivery roadmap moving
We provide managed Salesforce support for administration, DevOps, incidents, releases, enhancements, and optimization, alongside dedicated delivery teams that extend your internal capacity.
Teams we have delivered for
WHEN TO BRING US IN
Bring us in when Salesforce needs continuous support or additional delivery capacity.
We support live environments, ongoing roadmaps, and Salesforce programs that need reliable operational coverage or experienced delivery roles.
Production support needs continuity
Administration, incidents, user requests, platform maintenance, and routine changes need to be handled consistently after launch.
Enhancement delivery has stalled
New functionality, automation, technical improvements, and optimization work are competing with the internal team’s day-to-day priorities.
A program needs dedicated Salesforce capacity
Additional administrators, developers, architects, QA specialists, or delivery roles are needed for a defined workstream or period.
Release and DevOps delivery needs structure
Multiple environments, teams, and dependencies require controlled deployments, testing coordination, and clearer release ownership.
Maintain the platform and keep planned Salesforce work moving.
We combine ongoing platform support, enhancement delivery, DevOps coverage, and dedicated Salesforce roles aligned with your operational needs.
Platform administration and support
Day-to-day administration, access and configuration changes, incident investigation, troubleshooting, and routine platform maintenance.
Enhancements and optimization
Prioritized delivery of new functionality, automation, usability improvements, technical remediation, and platform optimization.
DevOps and release management
Environment coordination, deployment preparation, release execution, testing support, and production-readiness controls.
Dedicated delivery teams
Salesforce specialists working as additional capacity or as a coordinated team, with defined roles, responsibilities, and delivery priorities.
SALESFORCE EXPERTISE
Deep Salesforce expertise for connected, agent-powered operations.
From AI agents and trusted customer data to sales, service, marketing, commerce, loyalty, and digital experiences, we design and connect the Salesforce solutions that power your business.
Agentforce & AI Solutions
Design, ground, and deploy trusted AI agents that use Salesforce data and connected systems to understand requests and complete defined tasks.
Agentforce Service
Connect cases, channels, routing, knowledge, automation, and human support so every service request follows the right path.
Data 360
Connect, unify, and activate customer data across Salesforce and external systems to create trusted, usable profiles.
Agentforce Sales
Structure leads, opportunities, pipeline, forecasting, and sales workflows around the way your teams sell.
Agentforce Marketing
Unify audiences, orchestrate lifecycle journeys, and personalise experiences across web, mobile apps, email, and messaging.
Agentforce Commerce
Design B2B and B2C storefronts, structure catalogues and checkout, and connect orders with CRM, ERP, payment, and fulfilment systems.
Loyalty Management
Design loyalty programmes, tiers, rewards, and member experiences with Salesforce Loyalty Management or Apex Loyalty.
Experience Cloud
Build secure self-service experiences for customers, partners, and dealers, connected to Salesforce data and business processes.
Salesforce delivery that continues beyond launch.
Explore Salesforce programs supported through live operations, continuous improvement, release delivery, and additional delivery capacity.
Case study
Centralized Post-Purchase Service Across the Migros Super App
Post-purchase requests across Migros Sanal Market, Migros Yemek, Migros Hemen, Mion, and Macro Online were spread across separate operational systems. Representatives had to switch between tools to resolve a single request, while customers lacked a consistent in-app self-service path.
Veri Cloud centralized case management, the agent workspace, CTI, in-app self-service, and Agentforce’s natural-language capabilities on Salesforce. First implemented for Migros Sanal Market, the solution was later extended across the services within the Migros Super App.
- ~500K
- CHATS / MONTH
- ~300K
- CUSTOMER REQUESTS / MONTH
- 2.5
- INITIAL IMPLEMENTATION
MONTHS
Approximate monthly volume managed through the solution.
01 / 03
Salesforce products
Next step
Need ongoing Salesforce support or additional delivery capacity?
Share your current environment, backlog, release needs, and internal team structure. We’ll help you define the managed support and delivery team model that fits your operational priorities.
You will be talking to
Ilkay Tuna
Business Requirement Manager, Veri Cloud