SALESFORCE CONSULTING & SOLUTION ARCHITECTURE
Turn complex Salesforce requirements into a clear architecture and delivery plan
We help you define the right platform scope, product mix, data model, integrations, and custom development needs based on your business requirements and existing systems.
Teams we have delivered for
WHEN TO BRING US IN
Bring us in when the business need is clear, but the Salesforce solution is not.
We support new programs, major expansions, and existing Salesforce environments where scope, system boundaries, or delivery priorities still need to be defined.
New Salesforce initiative
You know the business outcome, but need to determine the right platform scope, Salesforce products, custom development, and integrations.
Multi-cloud or connected-system program
The solution spans multiple Salesforce products, data sources, or operational systems and needs one coherent architecture.
Existing environment needs redesign
Your current Salesforce environment has fragmented processes, technical debt, overlapping tools, or limitations that make expansion, integration, or further development difficult.
Scope needs validation before delivery
Requirements, dependencies, risks, and delivery phases need to be clarified before implementation begins.
CONSULTING DELIVERABLES
Leave with a Salesforce solution your delivery team can act on.
The engagement defines the scope, architecture, and delivery decisions required to move from defined business requirements to implementation.
Requirements and solution scope
Defined business processes, user groups, Salesforce capabilities, priorities, assumptions, and project boundaries.
Solution architecture
A clear model for Salesforce products, system responsibilities, data structures, integrations, security, and access.
Configuration and build decisions
Documented decisions on standard Salesforce capabilities, configuration, custom development, dependencies, and technical risks.
Delivery roadmap
A sequenced plan covering releases, migration, integrations, testing, launch readiness, and required delivery roles.
SALESFORCE EXPERTISE
Deep Salesforce expertise for connected, agent-powered operations.
From AI agents and trusted customer data to sales, service, marketing, commerce, loyalty, and digital experiences, we design and connect the Salesforce solutions that power your business.
Agentforce & AI Solutions
Design, ground, and deploy trusted AI agents that use Salesforce data and connected systems to understand requests and complete defined tasks.
Agentforce Service
Connect cases, channels, routing, knowledge, automation, and human support so every service request follows the right path.
Data 360
Connect, unify, and activate customer data across Salesforce and external systems to create trusted, usable profiles.
Agentforce Sales
Structure leads, opportunities, pipeline, forecasting, and sales workflows around the way your teams sell.
Agentforce Marketing
Unify audiences, orchestrate lifecycle journeys, and personalise experiences across web, mobile apps, email, and messaging.
Agentforce Commerce
Design B2B and B2C storefronts, structure catalogues and checkout, and connect orders with CRM, ERP, payment, and fulfilment systems.
Loyalty Management
Design loyalty programmes, tiers, rewards, and member experiences with Salesforce Loyalty Management or Apex Loyalty.
Experience Cloud
Build secure self-service experiences for customers, partners, and dealers, connected to Salesforce data and business processes.
Architecture decisions carried through to delivery.
Explore Salesforce programs spanning service, sales, data, commerce, loyalty, and customer experience.
Case study
Centralized Post-Purchase Service Across the Migros Super App
Post-purchase requests across Migros Sanal Market, Migros Yemek, Migros Hemen, Mion, and Macro Online were spread across separate operational systems. Representatives had to switch between tools to resolve a single request, while customers lacked a consistent in-app self-service path.
Veri Cloud centralized case management, the agent workspace, CTI, in-app self-service, and Agentforce’s natural-language capabilities on Salesforce. First implemented for Migros Sanal Market, the solution was later extended across the services within the Migros Super App.
- ~500K
- CHATS / MONTH
- ~300K
- CUSTOMER REQUESTS / MONTH
- 2.5
- INITIAL IMPLEMENTATION
MONTHS
Approximate monthly volume managed through the solution.
01 / 03
Salesforce products
Next step
Need clarity before your next Salesforce initiative?
Share your business objective, current environment, and known constraints. We will help you define the scope, architecture, and delivery decisions required to move forward.
You will be talking to
Ilkay Tuna
Business Requirement Manager, Veri Cloud