Can Agentforce Commerce support both B2B and B2C commerce?

Yes. Salesforce provides dedicated B2B and B2C commerce capabilities. The solution is designed around the relevant buying model, customer types, account structures, catalogs, pricing, checkout, and operational requirements.

What can Agentforce Commerce manage?

Depending on the products and configuration in scope, Agentforce Commerce can support storefronts, catalogs, pricing, promotions, checkout, account-based purchasing, orders, inventory interactions, and post-purchase workflows.

Can Agentforce Commerce connect to our ERP, inventory, payment, and fulfillment systems?

Yes. Agentforce Commerce can connect to ERP, inventory, payment, fulfillment, product information, CRM, service, and other operational systems through APIs, middleware, supported connectors, and custom development.

Does every Agentforce Commerce implementation require Order Management?

No. Order Management becomes relevant when the scope requires advanced order lifecycle management, routing, fulfillment, inventory coordination, or post-purchase orchestration. The required architecture depends on how orders move through the wider operation.

Does every Agentforce Commerce implementation include AI agents?

No. Agentforce capabilities can be introduced where they support a defined commerce use case. Storefronts, catalogs, pricing, checkout, integrations, and order workflows do not have to be designed as agent-led processes by default.

Can Veri Cloud improve or support an existing Commerce Cloud environment?

Yes. We can assess and improve storefronts, commerce logic, integrations, checkout and order flows, automation, and platform configuration. We can also support ongoing development, operational improvements, and new commerce requirements.

How long does an Agentforce Commerce implementation take?

The timeline depends on the commerce model, storefront requirements, catalogs, pricing complexity, integrations, payment and fulfillment flows, migration requirements, and products in scope. The delivery plan is defined after assessing the existing environment and target commerce operation.

SALESFORCE AGENTFORCE COMMERCE CONSULTING & IMPLEMENTATION

Build a commerce operation that connects storefronts, orders, and the systems behind them

We design and implement Agentforce Commerce solutions around your B2B or B2C commerce model, connecting storefronts, product and pricing logic, checkout, order workflows, and the Salesforce and external systems your operation relies on.

Discuss your commerce use case

Conceptual illustration showing how Salesforce Agentforce Commerce can understand shopper intent, guide product discovery, and support confident purchase decisions. Not an actual Salesforce product interface.

Teams we have delivered for

Agentforce Commerce

A connected commerce operation takes more than a storefront.

Agentforce Commerce connects storefronts, product and pricing logic, checkout, orders, and customer experiences across Salesforce.

We design the underlying commerce model so buying journeys, business rules, and operational systems work together from first interaction through order processing.

Commerce model and storefront design

Define the B2B or B2C buying model, storefront structure, customer journeys, account access, and purchasing workflows around how customers need to buy.

Product, pricing, and checkout logic

Structure catalogs, product availability, pricing rules, promotions, checkout requirements, and other transaction logic around the commercial model.

Orders and operational integration

Connect order workflows with CRM, service, ERP, payments, fulfillment, and other systems so commerce transactions can move into the wider business operation.

AGENTFORCE COMMERCE USE CASES

Where Agentforce Commerce supports day-to-day commerce operations.

From digital buying experiences and account-based purchasing to pricing, checkout, and order workflows, Agentforce Commerce supports the processes behind B2B and B2C transactions.

B2B Commerce & Account Buying

Build account-based buying experiences with customer-specific catalogs, pricing, access, and purchasing workflows around how business customers need to transact.

B2B
Account Commerce

B2C Storefronts & Checkout

Design digital storefront and checkout experiences around product discovery, promotions, payment, delivery, and the customer journey from browse to purchase.

B2C
Storefront
Checkout

Catalog, Pricing & Promotions

Manage product availability, catalogs, pricing rules, promotions, and commercial logic across the customer and channel structures the business needs to support.

Catalog
Pricing
Promotions

Order & Post-Purchase Workflows

Connect commerce transactions to order processing, fulfillment, service, and other downstream systems so the customer journey continues beyond checkout.

Orders
Fulfillment
Service

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CASE STUDY

Multi-Market B2B Commerce on Salesforce

PepsiCo needed one scalable platform to strengthen retailer engagement and enable digital ordering across fragmented traditional trade networks in multiple European markets.

01 / 03

PepsiConnect B2B loyalty and ordering for traditional retailers

How we take Agentforce Commerce from commerce model to production.

Every commerce environment starts with different customer journeys, commercial rules, systems, and operational requirements. We shape the delivery path around how storefronts, transactions, orders, and integrations need to work together.

01
Define the commerce model
Define the B2B or B2C buying model, customer types, storefront requirements, catalogs, pricing logic, checkout rules, and the operational outcomes the solution needs to support.
02
Design the commerce architecture
Translate the commerce model into storefront structure, account access, product and catalog configuration, transaction logic, permissions, and supporting Salesforce architecture.
03
Configure pricing and transaction flows
Set up pricing rules, promotions, checkout requirements, payment and delivery rules, and other commercial rules around how customers need to buy.
04
Connect orders and operational systems
Integrate commerce with CRM, service, ERP, payment providers, fulfillment, inventory, and other systems required to move transactions through the wider business operation.
05
Test and launch
Validate storefront journeys, account access, product and pricing logic, checkout, integrations, order flows, permissions, and exception scenarios before production rollout.
06
Support and optimize
Monitor commerce operations, refine storefront and transaction workflows, improve integrations and automation, and introduce new buying experiences as requirements evolve.

Build a commerce environment around how your customers buy and how your business operates.

Tell us the commerce challenge you need to solve. We'll help scope the right Agentforce Commerce solution around your storefronts, pricing, checkout, orders, and connected systems.

Talk to an expert

Ilkay Tuna, Business Requirement Manager at Veri Cloud — You will be talking to
Ilkay Tuna
Business Requirement Manager, Veri Cloud

We build on Salesforce, not just around it

Enterprise Agentforce Commerce delivery, backed by Salesforce-native engineering.

Builders, not just consultants

We configure, extend, and develop on Salesforce, from storefront architecture and commerce logic to checkout, order workflows, and custom commerce requirements.

Connected to the systems your commerce operation relies on

We integrate Agentforce Commerce with CRM, service, ERP, payments, fulfillment, inventory, and other operational systems so transactions can move across the business.

Designed for live commerce operations

We build for reliability, maintainability, transaction flows, and scale, then support and optimize the environment as products, channels, and commerce requirements evolve.

CONNECTED CAPABILITIES

Connect Agentforce Commerce to the systems and customer experiences around it.

Commerce operations rely on connected marketing, service, customer experiences, and operational systems. We connect Agentforce Commerce to the capabilities required for each commerce model.

STARTING WITH AGENTFORCE COMMERCE

Start with the commerce problem you need to solve.

Every commerce operation has different business models, channels, markets, customer journeys, catalogs, and operational systems. We define the starting point around the buying experience and commerce outcome that need to improve.

01 / NEW COMMERCE BUILD

Build a new commerce operation on Salesforce

Establish the commerce model, storefront experience, catalog, pricing, customer and account access, checkout, order workflows, and integrations required to launch a connected commerce operation.

COMMON SIGNALS

New B2B or B2C commerce requirement
Disconnected or legacy storefront
Manual buying and ordering processes
Need to connect commerce to Salesforce

02 / EXISTING ENVIRONMENT

Improve an existing commerce environment

Assess the current environment, identify customer and operational bottlenecks, and refine storefront journeys, catalog and pricing logic, checkout, orders, integrations, performance, and maintainability.

COMMON SIGNALS

Difficult customer buying journeys
Complex catalog or pricing rules
Manual order operations
Underused commerce capabilities

03 / COMMERCE EXPANSION

Expand across channels, markets, and connected services

Extend an established commerce environment with additional storefronts, customer groups, markets, buying models, payment or fulfillment services, and richer connected data.

COMMON SIGNALS

New markets or customer groups
Additional storefront or channel requirements
Growing order and fulfillment complexity
Need to connect additional operational systems

Your starting point may be one of these or a phased combination based on your commerce priorities and operational maturity.

Discuss your Agentforce Commerce starting point

Frequently Asked Questions

Questions about planning an Agentforce Commerce implementation.

Agentforce Commerce, formerly Commerce Cloud, is Salesforce’s commerce portfolio for building and operating connected buying experiences across ecommerce, point of sale, order management, and related customer operations.

Build a commerce operation that connects storefronts, orders, and the systems behind them