SALESFORCE IMPLEMENTATION & CUSTOM DEVELOPMENT
Turn Salesforce requirements into a working solution ready for launch
We configure Salesforce and add custom functionality with Apex Loyalty, Lightning Web Components, and automation where standard capabilities are not enough. We then migrate data, test the solution, and deploy it to production.
Teams we have delivered for
WHEN TO BRING US IN
Bring us in when Salesforce needs to be built, extended, or prepared for launch.
We support new and existing Salesforce environments, from initial implementation through major extensions and production releases.
New Salesforce implementation
The business processes and requirements are understood. Salesforce now needs to be configured, developed, tested, and prepared for production.
Existing environment needs expansion
New workflows, user groups, products, or experiences need to be added without creating unnecessary platform complexity.
Standard capabilities do not meet the requirement
Apex Loyalty, Lightning Web Components, or custom automation is needed to support a specific business process or user experience.
A migration or release requires controlled delivery
Data, configurations, and new functionality need to be validated, tested, and moved into production safely.
Move into production with a Salesforce solution built for your requirements.
We cover the configuration, development, migration, and validation work required to turn defined requirements into a functioning Salesforce environment.
Configured Salesforce environment
Objects, data structures, business rules, permissions, workflows, and automation configured around the required processes.
Custom functionality
Apex Loyalty, Lightning Web Components, and custom automation developed where standard Salesforce capabilities do not meet the requirement.
Migrated and validated data
Source data mapped, prepared, migrated, and reconciled for use in the new or updated Salesforce environment.
Tested production release
The solution is validated through functional and technical testing, supported through UAT and deployment preparation, and safely released to production.
SALESFORCE EXPERTISE
Deep Salesforce expertise for connected, agent-powered operations.
From AI agents and trusted customer data to sales, service, marketing, commerce, loyalty, and digital experiences, we design and connect the Salesforce solutions that power your business.
Agentforce & AI Solutions
Design, ground, and deploy trusted AI agents that use Salesforce data and connected systems to understand requests and complete defined tasks.
Agentforce Service
Connect cases, channels, routing, knowledge, automation, and human support so every service request follows the right path.
Data 360
Connect, unify, and activate customer data across Salesforce and external systems to create trusted, usable profiles.
Agentforce Sales
Structure leads, opportunities, pipeline, forecasting, and sales workflows around the way your teams sell.
Agentforce Marketing
Unify audiences, orchestrate lifecycle journeys, and personalise experiences across web, mobile apps, email, and messaging.
Agentforce Commerce
Design B2B and B2C storefronts, structure catalogues and checkout, and connect orders with CRM, ERP, payment, and fulfilment systems.
Loyalty Management
Design loyalty programmes, tiers, rewards, and member experiences with Salesforce Loyalty Management or Apex Loyalty.
Experience Cloud
Build secure self-service experiences for customers, partners, and dealers, connected to Salesforce data and business processes.
Implementation work across Salesforce clouds.
Explore Salesforce programs spanning service, sales, data, commerce, loyalty, and customer experience.
Case study
Centralized Post-Purchase Service Across the Migros Super App
Post-purchase requests across Migros Sanal Market, Migros Yemek, Migros Hemen, Mion, and Macro Online were spread across separate operational systems. Representatives had to switch between tools to resolve a single request, while customers lacked a consistent in-app self-service path.
Veri Cloud centralized case management, the agent workspace, CTI, in-app self-service, and Agentforce’s natural-language capabilities on Salesforce. First implemented for Migros Sanal Market, the solution was later extended across the services within the Migros Super App.
- ~500K
- CHATS / MONTH
- ~300K
- CUSTOMER REQUESTS / MONTH
- 2.5
- INITIAL IMPLEMENTATION
MONTHS
Approximate monthly volume managed through the solution.
01 / 03
Salesforce products
Next step
Ready to build or extend your Salesforce environment?
Share your requirements, current environment, and delivery priorities. We'll help you define the configuration, custom development, migration, and testing needed to move into production.
You will be talking to
Ilkay Tuna
Business Requirement Manager, Veri Cloud