SALESFORCE AGENTFORCE 360 CONSULTING & IMPLEMENTATION
Build AI agents that understand your business and take action
We design and implement Agentforce 360 solutions grounded in Salesforce data and connected to the workflows and systems required to complete defined tasks. Each agent is shaped by clear instructions, permissions, guardrails, and human involvement.
Teams we have delivered for
Agentforce 360 - formerly AgentforceAgentforce 360 can reason and act. Production readiness takes the right data, actions and guardrails.
Agentforce 360 uses Salesforce data and connected systems to understand context and complete defined tasks.
Production readiness depends on grounding, actions, permissions, guardrails, testing, and human involvement.
Grounded in the right data
Give the agent access to the information it needs, within clearly defined permissions.
Connected to real actions
Enable it to complete tasks through Salesforce workflows, automation and APIs.
Designed for controlled human involvement
Define when the agent can act, when approval is required, and when an exception should be routed to a person.
Agentforce 360 use cases
Where Agentforce 360 can take work off your team's plate.
Workflow & Task Automation
Complete defined tasks across Salesforce and connected systems, including record updates, lookups, routing, and workflow execution.
- Record updates
- Routing
- Workflow execution
Employee Assistance & Knowledge
Help internal teams retrieve relevant knowledge, summarize records, and complete routine work with contextual guidance.
- Knowledge retrieval
- Record summaries
- Contextual guidance
Sales & CRM Workflows
Qualify inbound leads, prepare account summaries, update CRM records, route work, and support defined follow-up activities.
- Lead qualification
- Account briefings
- Follow up tasks
Custom Enterprise Agents
Build agents for partner, dealer, employee, and operational workflows connected to Salesforce and external systems.
- Partner and dealer portals
- Internal service desk
- Operational workflows
Case study
Centralized Post-Purchase Service Across the Migros Super App
Post-purchase requests across Migros Sanal Market, Migros Yemek, Migros Hemen, Mion, and Macro Online were spread across separate operational systems. Representatives had to switch between tools to resolve a single request, while customers lacked a consistent in-app self-service path.
Veri Cloud centralized case management, the agent workspace, CTI, in-app self-service, and Agentforce 360’s natural-language capabilities on Salesforce. First implemented for Migros Sanal Market, the solution was later extended across the services within the Migros Super App.
- ~500K
- CHATS / MONTH
- ~300K
- CUSTOMER REQUESTS / MONTH
- 2.5
- INITIAL IMPLEMENTATION
MONTHS
Approximate monthly volume managed through the solution.
01 / 03
Salesforce products
How we take Agentforce 360 from use case to production.
01
Discover & Prioritize
Define a focused use case, business value, required data and actions, and measurable success criteria.
02
Architect & Ground
Define data sources, permissions, guardrails, operating boundaries, and human involvement.
03
Design & Build
Configure instructions, actions, and workflows, with custom Salesforce development where required.
04
Connect
Connect the Salesforce products and external systems required to complete the workflow.
05
Test & Launch
Validate responses, actions, permissions, and exception scenarios before a controlled production rollout.
06
Monitor & Optimize
Review live interactions, refine agent behavior, and expand into additional use cases after launch.
Ready to validate an Agentforce 360 use case?
Tell us the use case you want to validate. We'll help define the data, actions, guardrails, and delivery path required.
You will be talking to
Ilkay Tuna
Business Requirement Manager, Veri Cloud
We build on Salesforce, not just around it
Enterprise Agentforce 360 delivery, backed by Salesforce-native engineering.
Builders, not just consultants
We configure, extend, and develop on Salesforce, including custom applications, automation, and interfaces where standard capabilities stop short.
Proven in enterprise production
Our work runs in high-volume enterprise environments with complex workflows, integrations, and sustained production load.
Integrated with your real stack
We connect Agentforce 360 to the ERP, commerce, service, data, and operational systems required to complete real work.
CONNECTED CAPABILITIES
Capabilities that strengthen an Agentforce 360 implementation.
Bring in the data, CRM, and integration capabilities each Agentforce 360 use case requires.
- 01
Data 360
Ground agents in unified customer and business data when the use case requires richer context or connected knowledge.
- 02
Sales Cloud
Connect agents to accounts, leads, opportunities, activities, and sales workflows so they can support defined actions across the revenue process.
- 03
Service Cloud
Connect agents to cases, knowledge, service workflows, and human teams to support customer and employee service use cases.
- 04
Salesforce Integration Services
Connect Agentforce 360 actions to ERP, commerce, service, and other operational systems through Salesforce automation, APIs, and custom development.
STARTING WITH AGENTFORCE 360
Start with the Agentforce 360 outcome you need to deliver.
Organizations begin with different levels of AI maturity, Salesforce readiness, and production experience. We define the starting point around the use case, required data and actions, operational risk, and the systems Agentforce 360 needs to work with.
Validate and build your first Agentforce 360 use case
Define a focused use case, connect the required data and actions, configure instructions and guardrails, and validate the experience with real users before production launch.
COMMON SIGNALS
- Clear repetitive or high-volume workflow
- Defined users and business outcome
- Need to validate value with a controlled scope
- Data and system readiness still to be assessed
Improve an existing Agentforce 360 implementation
Assess agent behavior, grounding, actions, integrations, permissions, and handoffs, then resolve the issues affecting reliability, user adoption, and production performance.
COMMON SIGNALS
- Inconsistent or low-quality responses
- Actions failing or requiring manual intervention
- Limited adoption after launch
- Need to strengthen testing and guardrails
Expand with new agents, actions, and connected workflows
Extend an established Agentforce 360 environment to additional teams and use cases while introducing reusable actions, stronger governance, production monitoring, and coordinated human handoffs.
COMMON SIGNALS
- New teams or use cases ready for Agentforce 360
- Growing action and integration requirements
- Need for reusable governance and testing
- Multiple agents operating across shared processes
Your starting point may be one of these or a phased combination based on your AI maturity and operational priorities.
Discuss your Agentforce 360 starting pointFrequently Asked Questions