Agentforce Service Hero

SERVICE WORKSPACE

Conversation

SUPPORTED BY AI

CHAT CHANNEL

CUSTOMER

I need help with an order.

                      
                      AI-ASSISTED
                    

I've found the relevant information.

ACTION

Resolution prepared

01 · CONTEXT

Customer Context

TRUSTED

RELEVANT

02 · AI · SUGGESTED

Suggested Resolution

STEP 01

Understand

STEP 02 · ACTIVE

Resolve

STEP 03

Hand off

04

Human Handoff

MESSAGING

VOICE

CHAT